Privacy Policy

Last Updated: October 22, 2025

xHDE365 is committed to protecting the privacy and personal data of all users, clients, and partners. This document explains how we collect, use, store, and safeguard information processed through our CRM platform.
By accessing or using xHDE365, you acknowledge that you have read and accepted this Privacy and Data Protection Policy.

1. Information We Collect

We collect personal, corporate, and technical information necessary to provide efficient and secure CRM services. This includes, but is not limited to:

Full name, company name, and contact details
Email address and phone number
Payment and billing information (when applicable)
Business data entered into the CRM, such as customer records, sales data, communications, and transactions.
Technical information such as IP addresses, device type, browser, access times, and user activity logs.

All information is collected lawfully and transparently, in accordance with applicable data protection regulations.

2. Purpose of Data Processing

We collect personal, corporate, and technical information necessary to provide efficient and secure CRM services. This includes, but is not limited to:

To provide, operate, and improve CRM services.
To manage user accounts and authentication processes.
To offer customer service and technical support.
To process payments, billing, and subscription renewals.
To send service updates, notifications, or relevant communications.
To comply with legal, contractual, and regulatory obligations.

xHDE365 does not sell, rent, or share user data with third parties for advertising or marketing purposes.

3. Data Storage and Security

All data is securely stored on encrypted servers located in certified data centers.

We implement advanced technical and organizational security measures to prevent unauthorized access, loss, misuse, or alteration of data.

Access to personal information is strictly limited to authorized personnel who are bound by confidentiality and data protection agreements.

4. User Rights

In compliance with applicable data protection laws (including the General Data Protection Regulation – GDPR and the Colombian Data Protection Law 1581 of 2012), users have the right to:

Access their personal information.
Request correction, update, or deletion of their data.
Revoke consent for data processing at any time.
Request portability of their information, where applicable.

To exercise these rights, users may contact our Data Protection Officer at: privacy@xhde365.com

Requests will be processed in accordance with the procedures and timeframes established by law.

5. Third-Party Services

xHDE365 CRM may integrate third-party tools such as payment gateways, communication APIs, or analytics services.

These third parties operate under their own privacy policies and comply with data protection standards equivalent to those required by xHDE365.

We ensure that any partner or provider processing data on our behalf does so under strict confidentiality and security obligations.

6. Cookies and Tracking Technologies

xHDE365 uses cookies and similar technologies to enhance user experience, improve functionality, and analyze performance.

Users can manage or disable cookies through their browser settings. Please note that disabling cookies may affect certain features of the platform.

7. Policy Updates

xHDE365 reserves the right to update or modify this Privacy and Data Protection Policy at any time to reflect changes in legislation, technology, or internal practices.

Any significant updates will be published on our website, and users will be notified through the platform or via email.

For questions, concerns, or requests related to this Privacy and Data Protection Policy, please contact us at:

support@xhde365.com https://www.xhde365.com